on88a Privacy Policy
on88a is committed to protecting the personal information of every member who uses our platform. This policy explains in detail how we collect, process, store and protect your data in line with international data protection practices.
Protecting Your Data is Our Priority
on88a applies strong security layers to ensure that every piece of information you share with us remains safe and confidential.
High-Level Data Encryption
All personal data and financial transactions are processed through channels protected by 256-bit SSL encryption, ensuring your information cannot be accessed by unauthorised parties.
Account Privacy Protected
Your account information, including your password and transaction records, will never be shared with third parties without your explicit consent, except where required by law.
Secure Identity Verification
The account verification process is designed to protect you from unauthorised activity. We only request documents that are genuinely needed to meet international licensing requirements.
Secure Data Storage
Our databases are protected by a multi-layered security system. Access to members' personal data is limited to authorised staff only and is audited on a regular basis.
Privacy Controls in Your Hands
on88a members have the right to access, correct and delete their personal information. Contact our customer support to submit any request related to your data.
Licensing Compliance
As a platform operating under international licensing, we comply with established data protection guidelines, including strict Know Your Customer (KYC) procedures.
This Privacy Policy explains the information handling practices of on88a ("we", "platform" or "on88a"). By registering or using on88a's services, you agree to the terms set out in this policy. Please read it carefully before using our platform.
1. Information We Collect
on88a collects various categories of information to enable us to provide a safe, efficient and responsible service to our members. The types of information collected are as follows:
Account Registration Information
When you register an on88a account, we collect basic information required to verify your identity and comply with international licensing requirements. This information includes:
- Full name as it appears on your official identification document
- Date of birth to confirm you meet the minimum age requirement of 21 years
- Active email address for official communications and account verification
- Mobile phone number for two-factor authentication and account notifications
- Password encrypted using a one-way hashing algorithm
- Country of residence for licensing compliance purposes
Identity Verification Information (KYC)
To fulfil Know Your Customer procedures, we may require copies of official documents such as a valid identity card (MyKad) or passport. This process is mandatory before your first withdrawal is processed and is intended to protect you from any misuse of your account.
Financial Transaction Information
Every deposit and withdrawal transaction made through the on88a platform is recorded automatically. These records include the payment method used (Touch 'n Go eWallet, DuitNow, FPX, ShopeePay or cryptocurrency), the transaction amount in Ringgit Malaysia, the date and time of the transaction, and the verification status. These records are required for audit purposes, dispute resolution and financial compliance.
Technical and Usage Information
When you browse or use the on88a platform, our system automatically records certain technical information, including:
- Your device's IP address
- Device type, operating system and web browser
- Pages visited and time spent in each session
- Session cookie details and language preferences
- Error log data for technical troubleshooting purposes
2. How We Use Your Data
Every piece of information collected by on88a is used only for legitimate purposes directly related to providing our services. We do not use your data for any purpose other than those stated below:
- Account management: Allowing you to log in, manage your profile and access all platform features securely.
- Transaction processing: Verifying and recording all deposits and withdrawals accurately and promptly, including ensuring withdrawals are processed within 30 minutes to 3 hours.
- Age verification: Ensuring all members meet the minimum age requirement of 21 years in line with the platform's responsibilities.
- Fraud prevention: Identifying and blocking any suspicious activity that could compromise the security of your account.
- Customer support: Helping you resolve any issues via live chat and email in Bahasa Melayu and English.
- Legal compliance: Meeting the reporting and audit requirements set by international licensing bodies.
- Platform improvement: Analysing usage patterns in aggregate (without identifying individuals) to improve the overall user experience.
- Service communications: Sending important notifications related to your account, policy changes or security updates.
⚠️ on88a will not use your data for third-party marketing purposes without your explicit consent. You can opt out of receiving promotional communications at any time through your account settings.
3. Sharing Information with Other Parties
on88a does not sell, rent or trade members' personal information to any third party for commercial gain. However, there are limited circumstances where we need to share certain information:
Payment Service Providers
To process your financial transactions, we need to share relevant information with our payment processors — including operators of Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and approved cryptocurrency exchanges. This sharing is kept to a minimum and limited to the information needed to complete the transaction only.
Software and Technology Providers
We work with gaming platform providers, identity verification systems and technical infrastructure providers. All these technology partners are bound by strict data protection agreements and are not permitted to use your information for their own purposes.
Legal and Licensing Requirements
on88a may need to disclose account information to competent authorities when required by a valid court order, directions from a licensing body, or anti-money laundering (AML) requirements. We will notify you of any such disclosure to the extent permitted by law.
Any third party receiving data from on88a is bound by a Data Processing Agreement (DPA) that prevents them from using that information for any purpose other than the one specified.
4. Data Security
The security of your personal information is a core responsibility at on88a. We implement a range of technical and administrative measures to ensure your data is protected at all times:
- 256-bit SSL encryption: All communication between your device and on88a's servers is protected by HTTPS with bank-level encryption.
- Database encryption: Sensitive data such as payment information and KYC documents are stored in encrypted form in a restricted-access database.
- Internal access controls: Only specifically authorised and specially trained staff may access members' personal data, and every access is logged automatically.
- Continuous monitoring: Our systems are monitored 24 hours a day to detect any unauthorised access attempts or suspicious activity.
- Regular security audits: We conduct periodic security assessments to identify and address any vulnerabilities that may exist.
- Data backups: Data is backed up regularly to separate secure locations to prevent information loss due to system failure.
While we take reasonable steps to protect your data, no system is entirely immune. We therefore encourage you to also play your part in keeping your account secure by using a strong password and not sharing your login details with anyone.
5. Your Rights as a User
As an on88a member, you have clear rights regarding your personal information. on88a respects and facilitates the exercise of these rights:
Right of Access
You may request a copy of the personal information we hold about you at any time.
Right of Rectification
If any information is inaccurate or out of date, you have the right to ask us to correct it promptly.
Right of Erasure
You may request the deletion of your account and personal data, subject to legal retention requirements.
Right of Restriction
You may ask us to limit the processing of your data in certain circumstances provided for by law.
Right of Portability
You may request the data you have provided to us in a structured, machine-readable format.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time and without giving any reason.
To exercise any of the above rights, please contact the on88a customer support team via live chat or email. We will process your request within a reasonable timeframe and provide a written response.
6. Cookies and Tracking Technologies
on88a uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device when you browse our website.
Types of Cookies We Use
- Essential Cookies: These cookies are required for basic platform functions such as login authentication, session management and security. They cannot be disabled.
- Performance Cookies: These help us understand how members use the platform so we can improve the overall user experience.
- Functional Cookies: Stores your preferences such as language, display settings and login information for your convenience.
- Analytics Cookies: Used to analyse traffic and platform usage patterns in aggregate for service improvement purposes.
You can control or delete cookies through your web browser settings. However, disabling certain cookies may affect the functionality of some on88a platform features.
7. Data Retention Period
on88a retains your personal information for as long as your account is active or for as long as it is needed to provide services to you. After account closure, we may need to retain certain records for periods specified by applicable international licensing requirements and financial laws.
Financial transaction records, for example, may need to be retained for a longer period for audit, fraud prevention and AML compliance purposes. Once the mandatory retention period ends, your data will be securely deleted or anonymised.
If you would like to know more about the retention period for specific data categories, please contact our support team available 24/7.
8. Protection for Minors
The on88a platform is strictly for individuals aged 21 and above only. We do not knowingly collect personal information from individuals under the age of 21. All registration applications are subject to age verification through a strict KYC process.
Should we find that information belonging to an individual under the age of 21 has been collected, that account will be suspended immediately and all related information will be deleted from our systems. Any remaining balance in that account will be returned in accordance with established procedures.
If you become aware of a minor using this platform, please contact our customer support immediately so that appropriate action can be taken.
9. Amendments to This Privacy Policy
on88a reserves the right to update or amend this Privacy Policy from time to time in line with changes in law, licensing requirement changes, or improvements to our data protection practices. Any amendments will take effect immediately after the date stated at the top of this document.
We will notify you of any significant amendments via email or in-platform notification. Continued use of the on88a platform after any amendment takes effect will be considered as your acceptance of the latest version of this Privacy Policy.
We encourage you to review this page periodically so that you are always aware of how we handle your personal information.
10. Privacy-Related Enquiries
If you have any questions, concerns or complaints regarding this Privacy Policy or how on88a handles your personal information, please contact our customer support team. We are committed to addressing every privacy-related enquiry seriously and within a reasonable timeframe.
Available communication channels:
- Live Chat: Available 24/7 in Malay and English directly through the on88a platform
- Email: [email protected]
For requests related to user rights (data access, correction, deletion and others), please clearly state the type of request and include the relevant account information so that we can verify your identity and process the request quickly and accurately.
📋 Every privacy-related request will be recorded and assigned a reference number. Keep this reference number to make follow-ups with our team easier.
Play with Confidence, Your Data is Protected
Register an on88a account today and enjoy high-level data protection together with a 100% welcome bonus of up to RM1,500 on your first deposit.